Refund policy
At shelfflex.com, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
Customers may request a return or refund under the following conditions:
- The product is defective or damaged upon arrival
- The product received is incorrect or significantly different from the description
- The order is not delivered within the estimated delivery timeframe
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
Return Procedure
To initiate a return, customers must contact us at: returns@shelfflex.com
Please include:
- Order number
- Description of the issue
- Photo or video evidence (if applicable)
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. We do not refund for change of mind. All return and refund requests are handled directly by Shelfflex customer support.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personal care items
- Items marked as final saleDamaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. Once your request is verified and approved by our team at returns@shelfflex.com, return instructions and return addresses may vary depending on the supplier or fulfillment partner. Customers will receive the correct return address after contacting our support team.
Contact Us
For return or refund requests, please contact:
Email: returns@shelfflex.com