Refund policy

At Shelfflex.com, we want you to receive exactly what you ordered, in working condition. Every order is covered for 30 days, and some products also come with a 30-day money-back guarantee.

Cover on every order: damaged, wrong or late

You can request a free replacement or a full refund within 30 days of delivery if:

  • The item arrived damaged or defective
  • You received the wrong item, or it is significantly different from its description
  • Your order did not arrive within the estimated delivery time shown in our Shipping Policy (please contact us once that window has passed)

30-day money-back guarantee on selected products

Products whose page shows "30-day returns" can also be refunded for any reason, including change of mind, within 30 days of delivery. These are currently the Starry Night Light Projector, the 2-in-1 Oil Sprayer and the Shelfflex massagers and massage pillows.

  • You don't need to send the item back
  • Limited to one change-of-mind refund per customer

What is not covered

  • Change-of-mind returns on products without the "30-day returns" label (for example, you no longer want the item or ordered the wrong size or colour)
  • Items damaged through misuse after delivery
  • Opened or used personal care and hygiene items, unless they arrived damaged, defective or incorrect, or carry the "30-day returns" label
  • Items marked as final sale

How to request a refund or replacement

Email returns@shelfflex.com with:

  • Your order number
  • A short description of the problem, or that you'd like a money-back refund
  • Photos or a video showing the issue (for damaged, defective or wrong items)

We reply within 24 hours on business days. If we need the item back, we will send you the return address and instructions. Please do not send items back without contacting us first, as return addresses vary by fulfillment partner.

Return shipping costs

For approved claims, you pay nothing: we cover any return shipping, or we let you keep the item.

Refunds

Approved refunds go to your original payment method within 5–10 business days of approval. Your bank may take a few extra days to show the credit.

Order cancellations

You can cancel an order within 1 hour of purchase for a full refund by emailing support@shelfflex.com. After that, the order may already be processing.

Order changes

Need to change an item, colour or quantity? Email support@shelfflex.com within 12 hours of ordering with your order number and the change you'd like. If the new total is higher, we'll email you an invoice for the difference; if it's lower, we'll refund the difference to your original payment method. After 12 hours, your order may already be with our fulfillment partner and can no longer be changed.

Contact us

Returns and refunds: returns@shelfflex.com
General support: support@shelfflex.com
Shelfflex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA (administrative address only; not a returns address)