FAQs

Frequently Asked Questions (FAQ)

Orders

Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

Q: Can I cancel my order?
A: Orders can be canceled within 1 hour of purchase. After this period, orders may already be processed and cannot be canceled.

Shipping

Q: Where do you ship?
A: We currently ship to the US and Canada. Most of our products ship directly from within the US, while a select number of items ship from China — shipping times will vary slightly depending on the product's origin.

Q: How long does shipping take?
A: Orders are processed within 1–3 business days and typically delivered within 7–12 business days. Please note: if your order is shipping to Canada or being shipped from China, please allow an additional 3 business days for delivery.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all US orders, no minimum purchase required. For Canadian orders, free shipping applies on purchases of $200 or more; orders below that will have shipping costs calculated at checkout.

Tracking

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to monitor your shipment in real-time.

Q: Why is my tracking number not working?
A: Tracking information may take 2–5 days to update after shipment. If it still doesn’t work, please contact us.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for eligible items. Please refer to our Refund Policy for full details.

Q: How do I request a refund?
A: Contact us at returns@shelfflex.com with your order number and reason for return.

Payments

Q: Is my payment secure?
A: Yes, all transactions are processed through secure and encrypted payment gateways.

Contact

Q: How can I contact you?
A: You can reach us at support@shelfflex.com. We respond within 24–48 business hours.